Privacy Policy
Last updated: 10 August 2025
JC Surfacing Ltd (“we”, “our”, “us”) is committed to safeguarding and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, contact us, or engage with our services. It also outlines your legal rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
We are JC Surfacing Ltd, a specialist tarmacadam and surfacing contractor operating throughout Lincolnshire, Nottinghamshire, Leicestershire, and surrounding areas.
Registered Address:
JC Surfacing Ltd
Unit 12
Balderton Business Park
Hawton Lane
Newark
NG24 3GL
Telephone: 01636 679537
Email: info@jcsurfacing.co.uk
2. Information We Collect
We may collect and process the following personal information:
-
Contact Information – your name, address, email address, phone number, and any details you provide when making an enquiry or requesting a quote.
-
Service-Related Information – including site addresses, project specifications, images, and notes relating to the work you request.
-
Technical Information – such as your IP address, browser type, operating system, and how you interact with our website.
-
Payment Information – for invoicing and processing payments, handled securely via trusted payment providers.
-
Communications – including emails, letters, and notes from telephone calls, for the purpose of record keeping and improving customer service.
3. How We Collect Your Information
We collect information in the following ways:
-
When you contact us via our website forms, email, or telephone.
-
When you request a quote, place an order, or use our services.
-
When you sign up for newsletters or marketing communications.
-
Through cookies and tracking tools when you browse our website.
-
From publicly available sources or referrals (e.g. recommendations from existing clients).
4. How We Use Your Information
We use your personal data for:
-
Responding to your enquiries and providing quotes.
-
Managing and delivering contracted services.
-
Maintaining accurate business and customer records.
-
Sending service updates, reminders, and relevant marketing (with your consent where required).
-
Processing payments, invoices, and accounting.
-
Monitoring website performance and improving our services.
-
Complying with legal and regulatory obligations.
5. Legal Basis for Processing
We process your personal data under one or more of the following lawful bases:
-
Consent – where you have given us permission to use your data for a specific purpose.
-
Contract – where processing is necessary to provide a service or fulfil an agreement.
-
Legal Obligation – where we are required to comply with the law.
-
Legitimate Interests – where processing is necessary for our business purposes, provided your rights are not overridden.
6. Sharing Your Information
We will never sell or rent your personal data. We may share your information with:
-
Subcontractors, suppliers, or service providers involved in fulfilling your project.
-
Payment processors for secure transactions.
-
Legal or regulatory authorities when required by law.
-
IT service providers who help maintain our website and data systems.
All third parties are required to respect the confidentiality and security of your personal information.
7. Data Security
We take data security seriously and have implemented appropriate technical and organisational measures to protect your information against loss, misuse, unauthorised access, alteration, and disclosure.
Our security measures include:
-
Secure password protection and multi-factor authentication for internal systems.
-
Encrypted communications and secure data storage.
-
Restricted access to personal information on a need-to-know basis.
8. How Long We Keep Your Data
We keep your personal information only for as long as necessary to fulfil the purposes it was collected for, including for legal, accounting, or reporting requirements.
When data is no longer required, it will be securely deleted or anonymised.
9. Your Rights Under UK GDPR
You have the right to:
-
Request access to the personal data we hold about you.
-
Request correction of inaccurate or incomplete information.
-
Request deletion of your data where it is no longer needed.
-
Object to the processing of your data in certain situations.
-
Request the restriction of processing in certain circumstances.
-
Withdraw consent at any time (where consent is the lawful basis for processing).
-
Request data portability where applicable.
To exercise any of these rights, please contact us using the details in Section 1.
10. Cookies and Website Tracking
We use cookies to improve your experience on our website, analyse site traffic, and tailor content to your interests. Cookies are small files stored on your device that help remember your preferences.
You can disable cookies in your browser settings, but this may affect website functionality. For more information, please see our Cookie Policy.
11. Marketing Communications
We may send you information about our services, offers, and updates if you have opted in to receive marketing from us. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.
12. Third-Party Links
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of those sites.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in the law, our services, or the way we process your data. The updated version will always be posted on our website with the “last updated” date at the top.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
JC Surfacing Ltd
Unit 12
Balderton Business Park
Hawton Lane
Newark
NG24 3GL
Tel: 01636 679537
Email: info@jcsurfacing.co.uk
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.
